Service Policy
Welcome to the AuraLoria (hereinafter referred to as “we,” “our,” or “us”) online store. This page outlines the basic rules that apply when users browse the website, view product information, and submit orders. This Service Policy is intended to help users understand the scope of services, order processes, and general usage guidelines of the website.
By continuing to access the website or make purchases, users are generally considered to have read and understood the contents described on this page.
1. Introduction and Scope
This Service Policy applies to various activities carried out on the website, including browsing products, viewing product information, adding items to the shopping cart, placing orders, and checking order status.
The information provided on this page is intended to explain the general rules of the website and the basic processes involved in order creation, processing, and delivery.
2. User Information and Website Usage
When using the website’s shopping services, users are generally required to provide order-related information, such as a shipping address, email address, and contact phone number, in order to complete order processing and delivery arrangements.
Users are advised to ensure that all information provided is complete and accurate. Incomplete or incorrect information may affect order processing or delivery.
3. Product Display, Inventory, and Pricing
Product pages typically display product images, basic specifications, and pricing information to help users understand the general details of the products.
Due to factors such as inventory changes, page updates, or product adjustments, product prices or stock availability may change. Users are encouraged to review the information displayed on the page before placing an order.
4. Order Submission and Payment Process
After selecting products and proceeding to the checkout page, users may enter order details and complete the payment process. Once payment is completed, the system will typically generate an order record, and the order will enter the processing stage.
Order records usually include the order number, product details, and payment information, which can be used to track the order status.
5. Shipping Policy
For detailed information regarding order delivery and shipping arrangements, please refer to the website’s Shipping Policy page.
After payment is completed, orders typically enter the processing stage, which usually takes 1–3 business days. Once processed and shipped, the package will enter the logistics delivery process.
6. Order Cancellation Policy
For detailed information regarding order cancellations, please refer to the website’s Order Cancellation Policy page.
Generally, cancellation requests may be submitted before the order enters the shipping stage. Once the order has entered the shipping process, modifications or cancellations may no longer be possible.
7. Return and Exchange Policy
For information regarding product returns or exchanges, please refer to the website’s Return and Exchange Policy page.
Users may submit return or exchange requests within the specified period after receiving the product, depending on the product condition. Detailed procedures and conditions are provided on the relevant policy page.
8. Refund Policy
Once a cancellation request or return request has been approved, the order amount is typically refunded using the original payment method.
Refund records are processed according to the payment provider’s procedures. For more details, please refer to the website’s Refund Policy page.
9. Dispute Resolution and Applicable Law
If any issues arise during the use of the website or order transactions, users are encouraged to first contact customer service for assistance.
We comply with applicable U.S. laws, including relevant GDPR-related data protection principles. We reserve the right to update this policy and will notify users of any changes.
10. Privacy and Data Management
When users browse the website or submit orders, the system may record certain visit-related or order-related data. This information is generally used for order processing, customer service communication, and website management.
For more details on how information is handled, please refer to the website’s Privacy Policy page.
11. Intellectual Property
All content on the website, including text, images, and page design, is used for presenting product information and website services. Unauthorized copying, distribution, or use of such content is not permitted.
12. Limitation of Liability
Product images and descriptions displayed on the website are intended to help users understand the product. Due to factors such as photography conditions or display differences, there may be slight variations between the images and the actual product.
Users are encouraged to review the product information carefully before placing an order.
13. Policy Updates
This Service Policy may be updated based on operational requirements. Updated content will be published on the website.
Continued use of the website indicates acceptance of the updated terms.
14. Contact Information
If you need assistance regarding order information or website services, you may contact us through the following methods:
Address:
63 RACCOON LN, GERRARDSTOWN, WV, 25420, US
Customer Service Phone:
+1 (681) 510-8546
Customer Service Email:
simplehelpcf@auraloria.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
This page explains the service policies related to the website.