Return & Exchange Policy
Return & Exchange Policy
Welcome to the AuraLoria (hereinafter referred to as “we,” “our,” or “us”) online store. This page explains the return and exchange procedures after a product has been delivered. This policy is intended to help users understand the eligibility conditions, processing steps, and related cost arrangements.
By completing an order and using the website services, users are generally considered to have understood the contents of this page.
1. Return & Exchange Period
A 30-day return and exchange period is generally provided after the product has been delivered.
This timeframe allows users sufficient time to inspect or use the product and determine whether it meets expectations. It also helps ensure a stable and efficient after-sales process.
Requests submitted beyond this period may not qualify for return or exchange processing.
2. Eligible Situations
Return or exchange requests may be submitted under the following conditions:
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The product has appearance defects
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The product has quality issues
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The product has an unusual odor or significant color difference
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The received product does not match the order
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No-reason return or exchange requests (subject to conditions)
All requests are typically reviewed based on order records and the actual condition of the product.
3. Return Process
If you wish to return a product, please follow these steps:
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Contact customer service via email or phone and provide:
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Order number
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Payment record
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Reason for return
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Supporting photos or videos
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After submission, the request will be reviewed. If approved, you will receive:
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Confirmation of the request
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Return address instructions
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Send the product back to the provided address and wait for it to be received.
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Once the returned product is received, it will be inspected.
If it meets the return conditions, the order will proceed to the refund process.
For refund details, please refer to the relevant policy page.
4. Exchange Process
If you wish to exchange a product:
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Contact customer service and submit:
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Order number
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Payment information
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Reason for exchange
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Supporting materials
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After approval, you will receive return instructions.
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Send the product back to the designated address.
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Once the product is received and verified, a replacement item will typically be shipped within 1–3 business days.
For shipping timelines, please refer to the website’s shipping-related page.
5. Refund Information
Once the order enters the refund stage, the refund is typically processed using the original payment method.
The refunded amount will be returned to the payment card used at the time of purchase (such as Visa or MasterCard).
Depending on bank processing times, refunds are usually reflected within 3–5 business days.
If the refund does not appear within this timeframe, please contact customer service for assistance.
6. Cost Responsibility
Depending on the reason for return or exchange, cost responsibility is generally as follows:
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If the issue is due to product defects, quality issues, odor, significant color difference, or incorrect items, the return shipping cost is typically covered by us
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For no-reason returns or exchanges, the return shipping cost is typically the responsibility of the user
Final cost arrangements are determined based on the specific order and request details.
7. Responsibility Statement
Return and exchange requests are processed based on order records, product condition, and review results.
If the product is damaged during return shipping, improperly packaged, or affected by delivery conditions, it may impact the outcome of the request.
By submitting a return or exchange request, users are generally considered to have understood and accepted this policy.
8. Contact Information
If you need to submit a return/exchange request or inquire about your order, you may contact us through the following methods:
Address:
63 RACCOON LN, GERRARDSTOWN, WV, 25420, US
Customer Service Phone:
+1 (681) 510-8546
Customer Service Email:
simplehelpcf@auraloria.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
This page explains the return and exchange policy related to website orders.