Additional Legal Statement
This page provides supplementary information regarding the operations, order fulfillment, and user services of the AuraLoria (hereinafter referred to as “we,” “our,” or “us”) online store. This Additional Legal Statement is intended to help users better understand the transaction process, pricing structure, and after-sales arrangements before using the website services.
By continuing to browse the website or completing an order, users are generally considered to have read and understood the contents of this page.
1. Commercial Transparency
Products on the website are typically displayed through images, basic descriptions, and pricing information, allowing users to understand product details before placing an order.
The information on product pages may be updated due to inventory changes or content adjustments. Users are advised to refer to the current information displayed on the page at the time of placing an order, as pricing and product details are subject to real-time updates.
2. Business Model and Fulfillment Process
The website provides an online platform for browsing and purchasing products. Users can select products and complete the order submission and payment process through the website.
After an order is placed, it generally enters a processing stage, which may include order confirmation, product preparation, and shipping arrangements. Once shipped, the order will be delivered to the address provided by the user via logistics services.
3. Taxes and Delivery Model
Product pricing typically includes costs related to product sales, such as Value-Added Tax (VAT).
Orders are generally shipped using the DDP (Delivered Duty Paid) method. Under this arrangement, transportation and customs-related fees are typically handled during the shipping process. Therefore, the amount shown at checkout usually represents the total cost of the order.
4. Cancellation and Refund Arrangements
Within a 30-day period after delivery, users may submit a return or exchange request based on the actual condition of the product.
Requests are generally reviewed based on order records and product condition. Once approved, the order may proceed to return, exchange, or refund processing. For detailed procedures, please refer to the relevant policy pages on the website.
5. Payment and Data Processing
Payments are processed in a secure environment, and payment information is used only for transaction verification and confirmation.
We do not store users’ payment card information. Related data is generally used for order processing, delivery arrangements, and customer service communication.
6. Product Display and Service Description
Product images and descriptions are intended to help users understand the basic features of the products. Due to factors such as photography conditions or display device differences, there may be slight variations between the displayed images and the actual products.
If any issues are identified after delivery, users may contact customer service and provide order details for further assistance.
7. Complaints and Communication
If users need to report issues or inquire about order status during order processing, delivery, or general website use, they may contact customer service through the following channels:
Address:
63 RACCOON LN, GERRARDSTOWN, WV, 25420, US
Customer Service Phone:
+1 (681) 510-8546
Customer Service Email:
simplehelpcf@auraloria.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
8. Dispute Resolution
If any issues arise during the use of the website or order transactions, users are encouraged to first resolve them through customer service communication.
We comply with applicable U.S. laws, including relevant GDPR-related data protection principles. We reserve the right to update this policy and will notify users of any changes.