GDPR

GDPR Policy

Welcome to the AuraLoria (hereinafter referred to as “we,” “our,” or “us”) online store. This page explains how data is processed when users browse the website, place orders, or communicate with customer service. This GDPR Policy is intended to help users understand how information is collected, used, and managed.

By continuing to use the website services, users are generally considered to have read and understood the contents of this page.

1. Scope of Application

This GDPR Policy applies to all activities carried out on the website, including but not limited to browsing product pages, placing orders, checking order information, and communicating through customer service channels.

During website operation, the system may record certain data related to user activity or orders, such as device information, browsing records, and order data. This information is generally used to support the normal operation of website services.

2. Information Collection and Technologies

When users interact with the website, information may be collected through the following methods:

• Information provided by users when placing orders or filling out forms, such as name, address, and contact details

• Order-related data, such as order numbers, product details, and delivery information

• Technical data generated during website use, such as device information and access logs

In addition, the website may use Cookies or similar technologies to record browsing behavior, support website functionality, and analyze usage.

3. Use of Information

Collected information is generally used for purposes related to website services, including:

• Processing orders and arranging delivery

• Sending order-related notifications

• Providing customer service support

• Managing order records and system data

• Improving website structure and user experience

• Detecting abnormal activity and maintaining system security

The use of information is primarily focused on service operation and order fulfillment.

4. Data Storage and Management

User information is typically stored within the system for purposes such as order management, customer service, and website operation.

Appropriate technical measures are implemented to reduce the risk of unauthorized access or misuse of data. Access to data is generally controlled based on business needs.

5. User Data Rights

In accordance with GDPR data protection principles, users may exercise the following rights under certain conditions:

• Right of Access: To understand what personal data is stored

• Right to Rectification: To correct inaccurate or incomplete information

• Right to Erasure: To request deletion of personal data under certain conditions

• Right to Restrict Processing: To limit data usage in specific cases

• Right to Withdraw Consent: To withdraw consent for data processing based on user authorization

Requests to exercise these rights can be submitted through customer service channels.

6. Legal Basis for Data Processing

We process data in accordance with GDPR-related data protection principles. Common legal bases include:

Performance of a Contract
Used to process orders, arrange deliveries, and provide services related to purchased products.

Explicit Consent
When users voluntarily subscribe to communications or participate in activities, data may be used to provide updates.

Compliance with Legal Obligations
Certain data may be used for tax, accounting, or regulatory purposes.

Legitimate Interests
Used to improve user experience, analyze website usage, and detect potential abnormal activities.

Contact Information

If you have any questions regarding this GDPR Policy or data processing practices, you may contact us through the following methods:

Address:
63 RACCOON LN, GERRARDSTOWN, WV, 25420, US

Customer Service Phone:
+1 (681) 510-8546

Customer Service Email:
simplehelpcf@auraloria.com

Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)

This page explains the basic rules for personal data processing on the website.