Order Cancellation Policy
This page outlines the basic rules for order cancellations at the AuraLoria (hereinafter referred to as “we,” “our,” or “us”) online store. This policy is intended to help users understand cancellation options at different order stages, the application process, and subsequent refund arrangements.
By placing an order on the website, users are generally considered to have read and understood the contents of this page.
1. Applicable Cancellation Conditions
Order cancellation options may vary depending on the current processing stage of the order.
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Within 48 hours after order placement and before shipment:
Users can generally submit a cancellation request. The order will then enter the review process. -
After 38 hours or once the order has entered the shipping stage:
The order is typically no longer eligible for direct cancellation. In such cases, users may wait until the product is delivered and then submit a return and refund request through after-sales service.
For more details, please refer to the website’s Return & Exchange Policy page.
2. Cancellation Request Process
To cancel an order, users may contact customer service through the available channels.
Steps typically include:
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Contact customer service via email or phone
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Provide the following information:
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Order number
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Payment record
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Relevant details or explanation
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Customer service will review the order status upon receiving the request.
If the order meets the cancellation conditions, the result will be communicated through the user’s contact details, and the order will proceed to the refund process.
3. Refund Process
Once a cancellation request has been approved, the refund is generally processed using the original payment method.
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The refunded amount will be returned to the payment card used for the order (such as Visa or MasterCard)
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Depending on bank processing times, refunds are typically reflected within 3–5 business days
If the refund is not visible within this timeframe, users may contact customer service for further assistance.
For more details, please refer to the website’s Refund Policy page.
4. Contact Information
If you need to submit a cancellation request or inquire about your order status, you may contact us through the following methods:
Address:
63 RACCOON LN, GERRARDSTOWN, WV, 25420, US
Customer Service Phone:
+1 (681) 510-8546
Customer Service Email:
simplehelpcf@auraloria.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
This page explains the order cancellation policy related to website orders.