Shipping Policy
This page explains the delivery and shipping arrangements for the AuraLoria (hereinafter referred to as “we,” “our,” or “us”) online store. This Shipping Policy outlines information such as delivery areas, shipping fees, order processing time, and logistics procedures, so that users can understand the relevant shipping details before placing an order.
By completing an order on the website, users are generally considered to have read and understood the information described on this page.
Currently, shipping services are available for addresses within the United States only.
Orders can be delivered to all states within the United States. Shipping services are not available for other countries or regions at this time. Users should ensure that the shipping address provided is located within the United States so the order can proceed through the normal delivery process.
Shipping costs are calculated based on the total order amount.
Orders equal to or above $120 (including $120) are generally eligible for free shipping.
Orders below $120 will incur a flat shipping fee of $9.99, which will be displayed on the checkout page.
The final shipping cost will be shown before the order is submitted.
Orders are processed according to the website’s daily operating schedule.
Business Hours:
GMT 8:00 – 18:00
Orders placed before 18:00 are typically processed starting the same day.
Orders placed after 18:00 are usually processed starting the next business day.
If an order is submitted during non-working days, processing will begin on the next available business day.
After payment is completed, the order enters the processing stage, which may include order confirmation, product preparation, packaging, and arranging logistics transportation.
The order processing time is typically 1–3 business days. Once processing is complete, the order will proceed to the shipping stage.
After the order has been shipped, the package enters the delivery stage.
The estimated delivery time is typically 9–12 business days, depending on logistics arrangements. Actual delivery time may vary due to factors such as logistics scheduling, weather conditions, or transportation networks.
Orders may be delivered by the following logistics providers:
SEUR
Redur Spain
MRW
United States Postal Service (USPS)
PackLink
The specific carrier used may vary depending on the delivery region or logistics conditions.
After an order is successfully placed and paid, the system will usually send an order confirmation email, which may include:
Order number
Payment record
Shipping carrier information
Once the order has been shipped, users can track the order through the “Order Tracking” page on the website.
By entering the email address or phone number along with the order number, users can view the delivery progress.
During the shipping process, the following situations may occur:
Damaged or Lost Products
If a package is damaged during transit or delivery issues occur, users may report the situation through customer service.
Shipping Modifications or Cancellation
Once the order has entered the shipping stage, the delivery information is usually submitted to the logistics system and may not be modified or canceled.
Shipping Address Responsibility
The delivery address is based on the information provided by the user at checkout. If the address is incomplete or incorrect, the delivery process may be affected.
When the package is delivered, it is recommended to perform a basic inspection before signing, such as:
Checking whether the outer packaging shows visible damage
Confirming that the quantity of items matches the order
If any issues are found upon delivery, users may record the situation and contact customer service for further assistance.
If you need assistance regarding order delivery or tracking information, you may contact us through the following methods:
Address:
63 RACCOON LN, GERRARDSTOWN, WV, 25420, US
Customer Service Phone:
+1 (681) 510-8546
Customer Service Email:
simplehelpcf@auraloria.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
This page explains the shipping terms and delivery arrangements for orders on the website.
loading
